Terms and Conditions

Terms and Conditions

ScandiAfrica Tours and Travel Company Ltd

Connecting the World, Creating Memories.

1. Introduction

Welcome to ScandiAfrica Tours and Travel Company Ltd ("ScandiAfrica," "we," "our," or "us").

These Terms and Conditions govern your access to and use of our website, travel services, tour packages, booking facilities, and related offerings.

ScandiAfrica is a tourism and travel company registered in Uganda, providing travel experiences and related services across Africa, Europe, Canada, and other international destinations.

By accessing our website or purchasing our services, you agree to comply with these Terms and Conditions, subject to applicable consumer protection laws.

Please read these terms carefully before making a reservation or using our services.

2. Our Services

ScandiAfrica provides tourism, travel, hospitality, and related services, including:

• Group tours and private tours.
• Wildlife safaris and nature experiences.
• Cultural tours and city tours.
• Family holidays and seasonal travel experiences.
• International travel itineraries.
• Hotel reservations and accommodation arrangements.
• Car rentals and airport transfers.
• Visa and travel consultation services.
• Destination management.
• Event management and related hospitality services.

The availability, pricing, duration, and conditions of individual services may vary depending on the destination, travel dates, and service providers.

3. Website Usage

By using our website, you agree to:

1. Provide accurate and complete information when submitting inquiries or making bookings.
2. Use the website only for lawful purposes.
3. Avoid submitting false, misleading, or fraudulent booking requests.
4. Respect the intellectual property rights of ScandiAfrica and third parties.
5. Avoid interfering with the security, functionality, or availability of the website.
6. Refrain from attempting unauthorized access to restricted website areas.

We reserve the right to restrict access to the website where reasonably necessary to prevent misuse, fraud, or security threats.

4. Booking and Reservations

Customers may request travel services through our website, telephone, WhatsApp, email, or other authorized communication channels.

A booking request does not automatically constitute a confirmed reservation.

A reservation becomes confirmed when ScandiAfrica communicates its acceptance and the customer satisfies the applicable booking requirements, including any required payment.

Customers are responsible for reviewing booking details before confirming their reservations.

Booking confirmations may include:

• Customer information.
• Tour or service description.
• Travel dates.
• Number of travellers.
• Total booking amount.
• Payment status.
• Included and excluded services.
• Applicable cancellation conditions.

Any material changes to a confirmed booking will be communicated to the customer.

5. Pricing and Payments

Prices for tours and travel services may vary depending on:

• Destination.
• Travel season.
• Accommodation category.
• Number of travellers.
• Transportation arrangements.
• Currency exchange rates.
• Government taxes and applicable fees.
• Third-party service provider charges.

All applicable charges will be communicated before booking confirmation.

Payments may be accepted through authorized payment gateways, bank transfers, mobile money, or other approved payment methods.

Available payment methods and currencies will be communicated during the booking process.

Customers must follow the payment instructions provided by ScandiAfrica.

Where a deposit or advance payment is required, the applicable amount and payment deadline will be disclosed before confirmation.

Failure to make payment within an agreed period may result in the cancellation of an unconfirmed reservation or other consequences expressly stated in the applicable booking agreement.

6. Travel Documents and Entry Requirements

Customers are responsible for ensuring that they possess valid travel documents required for their destinations.

These may include:

• Valid passports.
• Visas.
• Travel permits.
• Vaccination certificates.
• Travel insurance documents.
• Other documents required by immigration authorities.

ScandiAfrica may provide general travel guidance or visa consultation services.

However, the approval or issuance of visas, permits, and other official documents remains the responsibility of the relevant authorities.

Unless expressly agreed otherwise, ScandiAfrica does not guarantee visa approval or entry into any destination.

Customers should verify travel requirements before departure.

7. Customer Responsibilities

Customers are expected to:

1. Provide accurate personal and travel information.
2. Comply with applicable immigration and travel regulations.
3. Respect local laws, cultures, customs, and traditions.
4. Follow reasonable safety instructions provided by tour guides and service providers.
5. Arrive at designated departure points on time.
6. Inform ScandiAfrica of relevant special assistance requirements.
7. Treat fellow travellers, staff, and local communities respectfully.

Customers may be responsible for additional costs arising from inaccurate information, missed departures, or failure to meet travel requirements, where permitted by applicable law and the agreed booking terms.

8. Changes to Travel Arrangements

ScandiAfrica may occasionally need to modify travel arrangements due to circumstances such as:

• Weather conditions.
• Transportation disruptions.
• Accommodation availability.
• Safety concerns.
• Government restrictions.
• Operational requirements.
• Events beyond reasonable control.

Where material changes become necessary, we will communicate them as soon as reasonably practicable.

Depending on the circumstances and applicable law, customers may be offered alternative arrangements, rescheduling, or appropriate refunds.

Any additional charges for customer-requested changes will be disclosed before the changes are confirmed.

9. Cancellations and Refunds

Booking cancellations and refund requests are governed by our separate Cancellation and Refund Policy and any specific conditions disclosed before booking.

Cancellation charges may vary depending on:

• The type of travel service.
• The date of cancellation.
• Supplier cancellation conditions.
• Non-refundable reservations.
• Expenses already incurred.

Nothing in these Terms and Conditions limits rights or remedies that cannot lawfully be excluded under applicable consumer protection legislation.

10. Third-Party Service Providers

ScandiAfrica may arrange services through independent third-party providers, including:

• Airlines.
• Hotels.
• Transport operators.
• Tour guides.
• Car rental companies.
• Travel insurance providers.
• Destination management partners.

Some services may be subject to additional terms imposed by those providers.

We will communicate relevant third-party conditions where applicable.

ScandiAfrica will exercise reasonable care in selecting and coordinating service providers.

However, the responsibilities of each party will depend on the nature of the booking, applicable agreements, and governing law.

We do not exclude responsibility for matters for which we are legally liable.

11. Travel Insurance

We strongly recommend that customers obtain suitable travel insurance before departure.

Depending on the destination and activities, insurance may cover:

• Medical emergencies.
• Trip cancellations.
• Lost or delayed baggage.
• Travel interruptions.
• Emergency evacuation.
• Personal accidents.

Customers should carefully review the terms, coverage limits, and exclusions of their insurance policies.

Where insurance is mandatory for a particular tour or destination, this requirement will be communicated before booking confirmation.

12. Health and Safety

Travel activities may involve risks associated with transportation, weather, wildlife, physical activities, or unfamiliar environments.

Customers should carefully consider their health, fitness, and personal circumstances before participating in travel activities.

ScandiAfrica will take reasonable steps within its control to promote safe travel experiences.

Customers must follow reasonable safety guidance and instructions provided during tours.

Participation in certain activities may require additional safety conditions or documentation.

Nothing in these Terms and Conditions excludes liability for death, personal injury, negligence, or other matters where exclusion is prohibited by applicable law.

13. Force Majeure and Unforeseen Events

ScandiAfrica may be affected by circumstances beyond its reasonable control, including:

• Natural disasters.
• Severe weather.
• Epidemics or public health emergencies.
• Political unrest.
• Government travel restrictions.
• Strikes.
• Transportation disruptions.
• Other extraordinary events.

Where such circumstances affect confirmed travel arrangements, we will make reasonable efforts to communicate with customers and identify suitable alternatives.

Refunds, credits, rescheduling, and other remedies will be determined by the applicable booking terms, supplier conditions, and relevant laws.

14. Intellectual Property

Unless otherwise indicated, original website content owned by ScandiAfrica, including its branding, written materials, and original designs, is protected by applicable intellectual property laws.

Third-party photographs, trademarks, logos, and other materials remain the property of their respective owners.

Visitors may not reproduce, distribute, or commercially exploit protected content without appropriate authorization.

15. Privacy and Personal Information

ScandiAfrica respects customer privacy.

Personal information collected through our website and services will be handled in accordance with our Privacy Policy and applicable data protection laws.

Customers are encouraged to review the Privacy Policy to understand how personal information is collected, used, stored, and protected.

16. Limitation of Liability

ScandiAfrica will exercise reasonable care and skill in providing its services.

To the extent permitted by applicable law, we are not responsible for losses caused solely by circumstances outside our reasonable control or by customers' own actions.

Our liability for particular services will depend on applicable laws, contractual obligations, and the circumstances of each case.

Nothing in these Terms and Conditions excludes or restricts mandatory consumer rights or liabilities that cannot legally be excluded.

17. Complaints and Dispute Resolution

Customers experiencing difficulties with our services are encouraged to contact ScandiAfrica promptly.

We will make reasonable efforts to investigate complaints and resolve disputes fairly.

Where a dispute cannot be resolved through direct communication, the parties may pursue appropriate mediation, regulatory procedures, or legal remedies.

18. Governing Law

These Terms and Conditions are generally governed by the laws of Uganda.

However, mandatory consumer protection and other applicable laws in a customer's country of residence may also apply.

Nothing in these terms removes protections that customers are entitled to under applicable law.

19. Changes to These Terms

ScandiAfrica may update these Terms and Conditions to reflect changes in business operations, services, or applicable laws.

Updated terms will be published on our website.

Changes will not automatically alter previously confirmed bookings unless legally permitted and agreed where required.

20. Contact Information

For inquiries about these Terms and Conditions, please contact:

ScandiAfrica Tours and Travel Company Ltd

Registration Number: 80047916517468

Location: Katabi-Busamabaga, Entebbe Municipality, Wakiso District, Uganda.

Telephone: +256 782 979 197

WhatsApp: +256 774 145 793

Website: scandiafricatours.com

Email: To be confirmed.

Effective Date: To be confirmed upon approval.

© 2026 ScandiAfrica Tours and Travel Company Ltd. All rights reserved.